General Terms and Conditions of Sale
Last updated: [date]
1. Store Overview
The Docmood online store is managed by Léo R., registered under Siren number 838 041 341 00028, as a sole trader (Auto-Entrepreneur). Our address is: 15, IMPASSE DES EPINGUY – 74100 VETRAZ-MONTHOUX, France.
Contact: info@docmood.com | Phone: +33 4 80 95 98 35
Website: docmood.com
Hosting provider: HOSTINGER INTERNATIONAL LTD, 61 Lordou Vironos Street, 6023 Larnaca, Cyprus.
2. Ordering Procedure
To place an order, the customer must follow these steps:
- Choose the desired products and add them to your cart.
- Check the contents of your cart and proceed to checkout.
- Complete your shipping and billing information.
- Confirm your order.
The order is confirmed when the customer receives a confirmation email at the address provided during the ordering process.
3. Payment
The payment methods accepted on the website are:
- Credit Card (CB)
- Stripe
- Klarna
Payment is due immediately upon ordering. Transactions are secure.
4. Delivery
Products are delivered to the address provided during the ordering process.
Free delivery takes between 5 and 15 days to all countries.
In case of a delivery delay, the customer will be notified by email.
5. Right of Withdrawal
In accordance with Article L221-18 of the French Consumer Code, the customer has 14 days to exercise their right of withdrawal without having to provide any justification. This period begins upon receipt of the products.
To exercise this right, the customer must notify their decision by email to info@docmood.com.
The products must be returned in their original condition and complete. Return shipping costs are the responsibility of the customer.
6. Guarantees
Products are covered by the legal guarantee of conformity (Articles L217-4 et seq. of the French Consumer Code) and the guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code).
In case of non-conformity, the customer must contact customer service to arrange an exchange or refund.
7. Liability
Docmood cannot be held liable for indirect damages that may arise from the purchase of products. Docmood’s liability is limited to the amount of the order.
8. Customer Service
For any questions or complaints, customer service can be reached by email at info@docmood.com or by phone at +33 4 80 95 98 35.
9. Applicable Law
These General Terms and Conditions of Sale are governed by French law.
10. Dispute Resolution
In the event of a dispute, the customer may resort to conventional mediation or any other alternative dispute resolution method. If mediation fails, the dispute will be brought before the competent courts within the jurisdiction of the Court of Appeal of [city].
By using our website, the customer acknowledges having read these General Terms and Conditions of Sale and accepts them without reservation.