Privacy Policy – Docmood

Privacy Policy

Last updated: [Date]

Introduction

This privacy policy explains how Docmood (hereinafter “we”, “us”, or “our”) collects, uses, and protects the personal data of its customers and visitors to the website https://docmood.com (hereinafter “the Site”). We are committed to respecting the privacy of our users and protecting their personal data in accordance with the General Data Protection Regulation (GDPR).

1. Types of Data Collected

We may collect the following types of personal data:

  • Identification information: last name, first name, email address, telephone number, delivery address.
  • Payment data: information necessary to process payments (bank card number, etc.) via our payment partners.
  • Connection data: IP address, browser type, pages visited, duration of visit.

2. Purposes of Processing

We use your personal data for the following purposes:

  • Managing your orders and your user account.
  • Communicating with you regarding your orders and our customer service.
  • Sending marketing information and promotions (if you have consented).
  • Analyzing and improving our Site and our services.

3. Legal basis for processing

The processing of your personal data is based on the following legal bases:

  • Performance of the contract: for the management of your orders and your account.
  • Consent: for sending marketing communications.
  • Legitimate interest: for the analysis of our Site and the improvement of our services.

4. Data retention period

We retain your personal data for the period necessary for the purposes for which it was collected, and in accordance with legal requirements:

  • Order data: 5 years after the last order.
  • Payment data: 15 months after the last transaction.
  • Contact data: until you unsubscribe.

5. User Rights

In accordance with the GDPR, you have the following rights regarding your personal data:

  • Right of access: request a copy of your personal data.
  • Right to rectification: request the correction of inaccurate data.
  • Right to erasure: request the deletion of your data.
  • Right to restriction of processing.
  • Right to data portability.
  • Right to object: object to the processing of your personal data.

To exercise these rights, please contact us at the address below.

6. Data Recipients

Your personal data may be shared with:

  • Our payment partners (CB, Stripe, Klarna) for payment processing.
  • Our logistics service providers for the delivery of your orders.
  • Our internal teams for customer service and operations management.

7. Transfers outside the European Union

We do not transfer your personal data outside the European Union.

8. Cookies

We use cookies to improve your experience on our Site. Cookies are text files stored on your device. You can manage your cookie preferences through your browser settings.

9. Security Measures

We implement appropriate technical and organizational security measures to protect your personal data against loss, destruction, alteration, or unauthorized disclosure.

10. Data Controller Contact Details

For any questions regarding this privacy policy or to exercise your rights, please contact us:

Docmood
15, IMPASSE DES EPINGUY
74100 VETRAZ-MONTHOUX, France
Email: info@docmood.com
Telephone: +33 4 80 95 98 35

11. Changes to the Privacy Policy

We reserve the right to modify this privacy policy at any time.

We will inform you of any changes by posting the updated policy on our Site.